At Farming Secrets, we are committed to protecting your privacy and safeguarding your personal information. This policy explains how we collect, use, store, and protect your data, and your rights as a valued member of our community.
1. Your Privacy Matter
We take your privacy seriously. As a visitor to our website, any personal information you provide is used solely to deliver and improve our services. We fully comply with the Australian Privacy Principles and ensure your details remain confidential at all times.
You may update your personal details at any time by contacting us via email. All information transmitted to us is protected using secure server technology. Sensitive data, including credit card information, is encrypted and never stored on our servers.
2. How We Collect & Use Your Information
We collect information when you:
- Register or purchase a product
- Subscribe to our newsletter
- Respond to surveys or promotions
- Contact customer support or leave feedback
This may include your name, phone number, email, address, and other relevant details. We use this information to:
- Fulfill your orders
- Send updates or marketing materials (only if you’ve opted in)
- Improve our website and services
- Provide customer support
If you choose to unsubscribe from our communications, you can do so at any time and we will update your preferences immediately.
3. Storage & Security
All customer data is stored securely and protected from unauthorized access. We take reasonable steps to ensure the confidentiality and integrity of your personal information while it’s in our care.
In some cases, we may engage service providers to help deliver our services. These providers may be located overseas and not subject to Australian Privacy Laws. However, we only work with partners who uphold privacy standards that align with this policy.
4. Third Party Disclosure
We will never sell or share your personal data with third parties, except:
- When required by law (e.g., legal proceedings, court orders)
- To protect our rights, trademarks, or safety
- To fulfill services or product orders (e.g., shipping providers)
In the event of a business sale, merger, or restructure, customer information may be disclosed under a confidentiality agreement to relevant parties.
We may use non-identifiable information (e.g., analytics or general user behavior) to better understand customer needs and improve our services.
5. Cookies & Tracking Tools
Our website uses cookies and pixels to enhance your experience, analyze traffic, and serve relevant ads. These small data files do not give us access to your computer or private information.
Cookies help us:
- Understand how visitors interact with our site
- Tailor content and marketing to your preferences
You can disable cookies in your browser settings, but doing so may affect the functionality of our website.
We may use platforms like Google Ads and Facebook to show you relevant promotions based on your interactions with our site.
6. External Links
Our site may include links to other websites. While these are provided for your convenience, please be aware that we are not responsible for the privacy practices of other sites. We recommend reviewing the privacy policies of any external websites you visit.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in legislation or our business practices. The latest version will always be available on our website and takes effect immediately upon posting. We encourage you to check it periodically.
8. Contact Us
If you have any questions, concerns, or would like to update your information, please reach out:
Farming Secrets
info@farmingsecrets.com